5. How long is a MAST course?

Safe Serving’s MAST course is a minimum of three hours, as required by the LCB, and includes a final exam at the end. During the course, we cover Washington liquor regulations, server responsibilities, liability concerns, ID checking, intervention skills, and how to refuse alcohol sales or service when needed. Our goal is to help you understand not only what the law requires, but why your role as an alcohol server is important in protecting yourself, your employer, customers, and the community. If you take the course online, you do not have to finish it in one sitting. You may log out, return, and pick up where you left off. Please check our course enrollment agreement for details.

6. Can I get a temporary permit?

No. There is no temporary MAST permit. At Safe Serving, we make every effort to mail your official permit as soon as possible after you complete the course and pass the exam. While you are waiting for the permit to arrive in the mail, you may print your certificate of completion. The certificate is not a temporary permit and should not be used as one, but it can help show your employer that you completed the course and that your permit is on the way.

7. Can my permit be emailed or faxed?

No. LCB currently does not allow MAST permits to be emailed or faxed. At Safe Serving, we make every effort to mail your official permit as quickly as possible after you complete the course and pass the exam. If you need your permit sent by overnight mail, please contact us so we can discuss available options.

8. How can I replace the lost permit?

Safe Serving can replace your permit if we issued the original permit and your permit is still valid. Please first check the MAST Permit Checker to confirm your permit provider and expiration date. If Safe Serving issued your permit, we will be happy to replace it and mail it to you. To request a replacement through Safe Serving, please use the Safe Serving replacement request link, where we will ask for your permit number, mailing address, and the $10 replacement fee. The LCB can also replace permits, so you may contact LCB directly if you prefer to request a replacement through them. Replacement permits keep the original expiration date.

9. How can I change my name or gender on my MAST permit?

If Safe Serving issued your original permit and your permit is still valid, we can update your permit information if you changed your name or need to update your gender marker. Please first check the MAST Permit Checker to confirm your permit provider and expiration date. If your name has changed due to marriage or another legal reason, or if your gender marker has been officially changed, including to Gender X, Safe Serving can issue an updated permit and upload the updated permit information to the LCB. A $10 fee applies to all permit information update requests. You may also contact LCB directly if you prefer to request the change through them. Updated permits keep the original expiration date.

10. Can I pay online or over the phone for a permit replacement?

Yes. Safe Serving accepts payment online for permit replacement and permit information update requests. Please use the Safe Serving payment link provided here. The LCB currently does not accept online payments for permit replacement requests.

11. What if I do not know who my course provider was?

You may check the MAST Permit Checker or contact the LCB at mast@lcb.wa.gov , (360) 664-1727, or (360) 664-1728. 

12. What if I don’t see my permit information on the MAST Permit Checker?

If you took the course through Safe Serving and do not see your permit information on the MAST Permit Checker, please contact us, and we will be happy to look into it for you. You may also contact the LCB directly at mast@lcb.wa.gov or (360) 664-1727 or (360) 664-1728.

13. Can I get a replacement permit in person?

No, Safe Serving does not provide replacement permits in person. However, you may request an in-person replacement through LCB. LCB asks that you make an appointment by calling the program specialist at (360) 664-1727. Office hours may vary. The LCB can only accept a $5.00 check or money order made out to the LCB, or cash; no debit or credit cards. Your specialist will tell you where to mail a check during your call.

14. Why am I required to provide my Social Security Number (SSN)?

As a certified MAST course provider, Safe Serving is required to collect Social Security Numbers to comply with state law. The LCB is required by state law to collect Social Security Numbers for professional licenses and permits, including MAST permits. This information is used only as allowed by law, including for child support enforcement requirements.

15. What if I do not have an SSN?

If you do not have an SSN, please tell Safe Serving before registering for the course. We will still allow you to take the course, but we will need to explain to the LCB why we are not providing an SSN with your permit information. Once you obtain an SSN, please contact Safe Serving or LCB so your permit information can be updated.

16. What is the DSHS-Order of MAST Permit Suspension?

Based on state law RCW 74.20A.320, the Washington State Department of Social and Health Services’ (DSHS) Division of Child Support (DCS) certifies and requires LCB to suspend or cancel the MAST permits of non-custodial parents who are at least six months in arrears (behind) on child support payments until the matter is resolved with DSHS.

17. What are the penalties for working without a valid MAST permit?

Anyone who does not have the required MAST permit within the required timeline may receive a criminal citation with a maximum $500 monetary penalty, up to 90 days in jail, or both the fine and jail time. Your employer may also get a fine, a license suspension, or both.

18. What are the laws governing the MAST in Washington state?

The main laws and rules governing Washington’s MAST program are RCW 66.20.300 through 66.20.350 and WAC 314-17. These laws and rules explain MAST permit requirements, training standards, permit responsibilities, and related LCB procedures. Safe Serving’s course is designed to help you understand and apply these requirements in a practical way.

19. What are helpful laws that I should be aware of as an alcohol server or licensee?

Helpful rules to be familiar with include WAC 314-11 and WAC 314-02. WAC 314-11 covers conduct on licensed premises and includes important responsibilities for licensees, managers, and alcohol servers. WAC 314-02 provides specific rules related to retail liquor regulations, which can be helpful for licensees and employees to understand. These rules can help you better understand expectations related to alcohol service, customer conduct, prohibited activities, and maintaining a safe and compliant licensed location.

20. Why should I select Safe Serving to get my MAST permit?

Safe Serving is a locally owned, woman-owned small business created to provide practical, real-world MAST training for Washington alcohol servers and licensees. Our course was written by experienced alcohol training and prevention professionals, including former Washington State Liquor and Cannabis Board employees, so the training is grounded in real compliance issues—not just test preparation. We are committed to making the course clear, affordable, and accessible, with a long-term goal of expanding language access and supporting community-focused causes, including animal welfare. We would be honored to be your MAST training provider and truly appreciate your support of our small business.